Difficult conversations are part of our daily lives at home and at work. They are some of the most important conversations we will ever have because they are about the things that matter most. Yet, few people have had any training on how to handle them well. So, they are often handled poorly many times with devastating and far-reaching consequences.

In this program, participants learn a step-by-step process for preparing for and managing difficult conversations well. They learn how to resolve situations, issues, or problems to the mutual satisfaction of both people while building or maintaining a good relationship with the other person.

Handling Difficult Conversations Well at Work.