Handling Difficult Conversations Well for Managers & Supervisors.
Most managers and supervisors see having difficult conversations with their staff as a necessary evil, one they would prefer to avoid but they can’t. As a result, they often delay having the conversation hoping things will improve or they handle it poorly, which often makes the things worse.
In this program, managers and supervisors learn a step-by-step process for preparing for and managing difficult conversations well. Plus, they learn how to get the conversation back on track when it goes off course. Finally, they learn how to resolve situations, issues, or problems to the mutual satisfaction of both people while building or maintaining a good relationship with the other person.